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Privacy Policy

Last updated: August 2026

Silk Cleaning Macclesfield ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the data controller for the personal data we hold about you.

Information we collect

We may collect and process the following:

  • Contact details — your name, email address, phone number and postal address when you request a callback or quote.
  • Enquiry details — information you provide about the cleaning services you need.
  • Technical data — limited information such as your IP address and browsing activity, collected through cookies where you have given consent.

How we use your information

We use your personal data to:

  • respond to your enquiries and provide quotes;
  • arrange and deliver our cleaning services;
  • manage bookings, payments and our relationship with you;
  • comply with our legal and regulatory obligations.

Our legal basis

We rely on your consent when you submit an enquiry, on the performance of a contractwhen we provide services to you, on our legitimate interests in running and improving our business, and onlegal obligation where the law requires us to keep certain records.

Sharing your information

We do not sell your personal data. We only share it with trusted service providers who help us operate our business (such as booking or IT providers) and where required by law. Any providers we use are bound to keep your data secure and to use it only for the purposes we specify.

How long we keep it

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet any legal, accounting or reporting requirements, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, pleasecontact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) atico.org.uk.

Cookies

Our website uses cookies. For full details of the cookies we use and how to manage your preferences, please see ourCookie Policy.

Contact us

If you have any questions about this policy or how we handle your personal data, pleaseget in touch.